Grant Martin

What's best for Delta isn't always what's best for everyone else.

Bringing these small treat back has been a reversal of years of cuts. Let's hope it will be even more years to roll them back.

If you're not streaming quality content to passengers, you might as well not have an IFE system.

Unlike United and Smisek, Delta was run so well the handover should run smoothly.

Video is a different game that written content, but Kelly's been a master of monetization so far. If viewers find him likable, too, he'll be headed in the right direction.

It's a bad year for frequent flyers as flights earn fewer miles and awards get more expensive.

A warm meal is an easy way to get a bit of loyalty love from flyers.

We'd love to see the launch of a hotel that doesn't have a name that's interchangeable with any other disposable consumer goods.

Smart business travelers tend to know what to expect from delays. It's the leisure travelers who get all out of sorts.

Contrary to the definition of "loyalty," navigating loyalty programs has become an ever-moving game.