Business of Loyalty: United Airlines Appoints a New Head of Loyalty
United Airlines has a new head of loyalty starting this week at the same time that major changes are happening within the program.
Grant Martin
Uber and Starwood to End Partnership in Possible Signal of Wider Loyalty Changes Ahead
Business travelers will lament the end of the Uber-Starwood partnership, but much more may be on the horizon for Uber's loyalty plans.
Business of Loyalty: Etihad Bails Out Air Berlin’s Loyalty Members
The jig was almost up for members of Air Berlin's frequent flyer program, but at the last moment, Etihad extended an olive branch.
Business of Loyalty: World of Hyatt Adds Another Tours and Activities Partner
Hyatt just launched another partnership for its loyalty program, signaling an interest in expanding further into the business of experiences.
Social Media Scares Us About Airlines in an Age of Permanxiety
Social media brings the world closer and informs us, but it also amplifies the insignificant to the point of crisis when patience would solve the problem better.
Business of Loyalty: Hyatt Intends to Expand Program to Vacation Rentals
It may soon be possible through Hyatt to earn hotel-loyalty program elite status by staying in a vacation rental.
Business of Loyalty: Delta Makes Top Elite Status Tougher to Reach for Credit Card Holders
It's now going to be extremely difficult for some of Delta's frequent flyers to earn top-tier elite status.
American Airlines Teams With Casper for In-Flight Bedding and a Hipper Appeal
American and Casper will soon be working together to bring custom-designed bedding to the airline's long-haul flights. A hipper brand such as Casper may resonate better with younger flyers than legacy brands such as Westin or Saks.
Business of Loyalty: American Airlines Frequent Flyers Are in a Sour Mood
American's loyalty program members are hopping mad over recent changes. But will its woes evaporate like similar problems at Delta and United?
Business of Loyalty: EasyJet’s Long-Haul Alliance Shirks Traditional Codeshare Benefits
EasyJet just launched an airline alliance aimed at better-connecting travelers across low-cost networks. Beyond a booking engine, though, the partnership offers few benefits.