Grant Martin

United Airlines has a new head of loyalty starting this week at the same time that major changes are happening within the program.

Business travelers will lament the end of the Uber-Starwood partnership, but much more may be on the horizon for Uber's loyalty plans.

The jig was almost up for members of Air Berlin's frequent flyer program, but at the last moment, Etihad extended an olive branch.

Hyatt just launched another partnership for its loyalty program, signaling an interest in expanding further into the business of experiences.

Social media brings the world closer and informs us, but it also amplifies the insignificant to the point of crisis when patience would solve the problem better.

It may soon be possible through Hyatt to earn hotel-loyalty program elite status by staying in a vacation rental.

It's now going to be extremely difficult for some of Delta's frequent flyers to earn top-tier elite status.

American and Casper will soon be working together to bring custom-designed bedding to the airline's long-haul flights. A hipper brand such as Casper may resonate better with younger flyers than legacy brands such as Westin or Saks.

American's loyalty program members are hopping mad over recent changes. But will its woes evaporate like similar problems at Delta and United?

EasyJet just launched an airline alliance aimed at better-connecting travelers across low-cost networks. Beyond a booking engine, though, the partnership offers few benefits.