Dennis Schaal

Online Travel

Chinese Travel Site Qunar Doesn't Care About Any Labels Other Than 'Largest'

Like travel-search and booking sites around the world, Qunar had to find a way to improve the user experience for its customers, and it adopted a path that was particularly suited for this stage of the online travel market in China. Don't try to label it, Qunar is a blend and it isn't worried about fitting into other people's definitions.
Airlines

American Airlines and US Airways To Begin Select Codeshares

American Airlines and US Airways are proceeding apace with the merger integration. The two carriers dreamed of days like this a few months ago when the Justice Department's antitrust suit threw the whole thing into doubt.
Airlines

What Google's Partnership With Ryanair Really Means to the Future of Booking

Is Google on the cusp of destroying Skyscanner, Kayak and Expedia in one fell swoop? We've heard that kind of hyperbole before, and few obituaries have been written. That being said, it would seem premature for Google to swap out Google Flight Search for something new when the product is so young.
Hotels

HomeAway Quietly Launches Overhauled Owner-Guest Communications System, Expected Backlash

HomeAway's new communications' system was a year-and-a half in the making, and likely was very costly, but it was necessary not only to corral wayward owners, but to restore confidence in light of a phishing epidemic. HomeAway customers will be happy to know the company assembled a war room to deal with their backlash, but battle averted, for now.
Online Travel

Smartphones and Tablets Force Travelzoo to Rethink Its Business

Travelzoo bought the Fly.com domain for $1.8 million in 2009, and hasn't taken advantage of what should have been a great brand. Travelzoo isn't alone at this early stage in feeling that the the mobile revolution, while rife with opportunity, hasn't exactly been a windfall.