Colin Nagy

The lenses through which we view the travel ecosystem are often heavily distorted. The first step toward countering it is acknowledgement.

While much of the news media focuses on bigger-picture geopolitical issues emanating from the Saudi-led blockade, it is actually the small constrictions that can be the most painful in Qatar. But, despite increased travel friction, Doha remains one of the most intriguing places in the world at the moment.

In an age of Permanxiety, there exists an opportunity for old, classic, elegant hotels to be newly relevant. High-touch and anti-digital is newly cool (for some).

First class is becoming more rarified as carriers emphasize dense business class configurations. But the most exclusive product does still play a role for well-heeled customers and the marketing departments of top carriers.

An airport lounge needs a lot of logistical heavy-lifting and finesse to get it right. But Amex has had some success executing on this mission, and is expanding internationally to Hong Kong.

Hotels built to last all have backbone, a strong bearing, and a reliable customer base even in the world of competitive online price warfare and disposable, digital consumer culture.

Here's one of hospitality's most interesting thinkers on hiring, her approach to service, and the importance of community when launching a development.

The hardware and evolving software on the iPhone removed friction for travelers in immeasurable ways. It also created friction. The iPhone beckons us whenever we have an idle moment, forcing us to miss some of the things that make travel, particularly solo travel, so beautiful.

Here are the brands that are innovating and getting the lounge experience right.

Historic hotels should do a better job in playing up what has occurred behind their walls. The hard-earned patina can be unique in a world that emphasizes the sparkling and new.