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Airlines

Southwest is refunding passengers stung by "luv" bug

This is a terrible way to treat someone who "likes" you. Hopefully Southwest's efforts to reimburse would-be flyers for overdrafts and other related hassles will be up to its usual customer service standards.
Airlines

Video: Retrofitting Wi-Fi in American Airlines planes

Amazing to think you have to rip apart a new aircraft after delivery, to install Wi-Fi. Why can't it be inbuilt into the plane while manufacturing? The answer is: it costs less for AA to do it themselves.