Airline News

The #IHateTheWait hashtag is going viral and the TSA is really starting to look bad.

It's not quite a level playing field for everyone, but a focus on the flying environment improves the passenger experience for everyone.

These are the aviation trends we were talking about this week.

Finger-pointing continues over the security line debacle at U.S. airports.

Watch this panel discussion on the trends, challenges and opportunities in digital and retailing for the airline industry. Featuring Skift News Editor Dennis Schaal and digital leaders from kulula.com, Etihad, Jet Airways, and Sabre.

Driving change in aviation is a complex process, but IATA has decades of established leadership, setting industry standards and encouraging airline leaders to think of new ways to manage change. Now that digital has accelerated the pace of change around the world, IATA has turned to experts in Silicon Valley to help airlines keep up.

Now that the major U.S. airlines are profitable again, more travelers are reporting higher satisfaction with their flights.

The best chance of solving the TSA staffing issue is the U.S. House approving additional funds to pay overtime for TSA workers. But the truth is that more airports should experiment with alternative security staffing, like the New York Port Authority has threatened to do.

With lengthy queues, redundant processes, and a lack of personalization, it's no surprise customers have no love for modern airports. It's time for airports to reexamine their approach to customer experience and start creating the airport of the future.

"Welcome to the U.S.A." it begins. Quickly followed by "get in line." Most airports in the U.S. have far to go in making themselves welcoming arrival points for international visitors.