Airline News

In the ever-changing realm of revenue management, focusing on revenue per customer vs. revenue per seat is the way of the future for the airline industry.

For United, this went about as well as the airline could have hoped. Now the airline can refocus its attention on winning back customers.

Airlines remain highly profitable, but there are signs U.S. carriers may be expanding too much. We'll find out soon whether other carriers will follow Delta's lead and moderate their growth.

Airlines aren't in the business of giving stuff away for free any more, so expect more airlines to consider seat auctions or other ways to monetize items they used to give away to loyal flyers.

Budget airlines' strategy of focusing on direct bookings allows them to grab a larger share of web traffic and gain ground in the direct booking wars.

Despite the radical changes to airline loyalty programs, the branded credit card remains one of the industry's most profitable and productive marketing programs.

Hawaiian Airlines and JetBlue Airlines are once again ganging up on Delta. But this time it's about Mexico, not the Middle East.

After years of relative neglect as big online players focused on hotels, companies such as TripAdvisor, Expedia and Google are investing in and giving new attention to flight products. Kicking and screaming, airlines may end up having to pay more attention to their customers.

American's international Premium Economy is a significant upgrade from standard economy -- and for a while, their best passengers will be able to try it out for free.