Airline News

Security is all about tolerances. Yes, there's probably a way to ensure that no airline employee ever steals an airplane again. But it's probably not worth instituting such procedures. This was more likely a tragic fluke than anything.

Some sophisticated travelers like it when airlines embrace sophisticated personalization strategies, particularly when it means an airline will make a reasonably priced offer for something the customer values, such as an upgrade or a change to an earlier flight. But more casual travelers might find it intrusive. Regardless, personalization likely is here to stay.

Few airlines take marketing and public relations as seriously as Qantas. The airline should be commended for its efforts to persuade passengers they want to spend 17 hours on a plane, when they have other options.

Our new SkiftX research initiative takes a deep dive inside the minds of global business travelers and corporate travel managers, offering a snapshot of the disruptive trends and technologies reshaping the corporate travel space.

This week in aviation, rising fuel costs mean the good times of low fares may be drawing to a close. Not that passengers appreciated them to begin with. And don't miss our new series At Your Service, this month featuring Qantas' professor of jet lag.

IAG is still willing to play the long game with Norwegian. If the price of fuel keeps rising, you'd imagine that the acquisition price would come down.

It always seemed unlikely Aimia would accept this offer for the Aeroplan program. But this is bad news for Air Canada frequent flyers who have spent decades building their frequent flyer accounts. If nothing changes, they won't be able to use their miles as they expected in less than two years.

Norwegian is likely paying a lot more to a rent a gently-used Airbus A380 than it did for Wamos Air Boeing 747. But passengers hated the antiquated 747, and Norwegian took some criticism for flying it from New York to London. This is probably a better approach.

Travelers can leverage effective strategies to limit jet lag. There's only one problem. Most people lack the willpower to follow advice from the scientific community. That hasn't stopped Qantas, which hired a specialist to help.

Airline passengers never know how good they have it until it's too late. Airfares are going up, and passengers are going to remember 2016-17 as the glory years for fare bargains. Of course, at the time, they didn't think so.