Latam, Volaris and Air Europa Are Modernizing Tech to Cut Costs
Photo Credit: Air Europa is a Spain-based airline that serves more than 130 destinations. Air Europa
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The pandemic prompted airlines to modernize their operations with technology, and they're not stopping. Third-party companies can help by offering new solutions to supplement airlines' existing old and limited infrastructure.
The pandemic has pushed airlines toward innovation — typically supplementing their old, limited technology with newly created pieces of software.
Now that airlines are returning to a place of solid financial footing, they can take what they have learned and make it better.
Much of that innovation is happening by contracting third-party software companies. Below are details about how three airlines — Latam Airlines, Volaris, and Air Europa — each have made or expanded partnerships recently to modernize operations and lower costs.
Latam Airlines Streamlines Post-Booking ActivityLatam Airlines, which serves Latin America, was inundated with flight change and cancelation requests in the early days of the pandemic. Many of the customers had to complete the transactions over the phone through expensive contracted call center agents.
With a new CEO, Latam decided to move toward a system that would prioritize customer serv
