Podcast: United Airlines CEO on Winning Through Quality
Skift Take
Listen now for a conversation with United Airlines CEO Scott Kirby from Skift Aviation Forum in November 2021.
Skift Podcast
Compelling discussions with travel industry leaders and creatives who are helping to shape the future of travel.“We will win customers on quality,” Kirby said at the Skift Aviation Forum on November 17, 2021. And he had plenty of examples of quality improvements to cite: The addition of premium-heavy “high-J” Boeing 767-300ERs that fly to Europe, the Bombardier CRJ-550 that met pilot contract rules while bringing a dual-class product to smaller cities, and a return of in-seat entertainment screens to its domestic mainline narrow-body fleet to name a few. And, while further out, United is investing in new spaces in Denver and Newark, and possibly in Washington, D.C.
Listen now for the full interview with Skift contributor Brian Sumers.
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