U.S. Diners Are Not Clamoring for Robot Waiters, Yet
Skift Take
The restaurants that get new technology right will be the ones that use it as support for more memorable face-to-face experiences.
How does technology fit into the restaurant experience? According to a new report commissioned by restaurant guest management platform SevenRooms, technology's place in restaurant operations is potentially expansive, as long as the ways in which users interact with it are helping, not hurting, the extension of hospitality.
The survey, conducted by YouGov, polled 1,108 individuals in the U.S. to build a picture of how consumers approach tech-powered dining experiences.
The report showed that diners would welcome a more personalized restaurant experience. Fifty-
