The Perils of Renewing Your Contract With a Corporate Travel Agency in a Crisis
Photo Credit: The effects of the pandemic on travel will also impact the way corporates negotiate with their agency in the future. Unsplash / Cytonn Photography
Skift Take
A crisis can either strain a relationship or cement it. Many travel agencies with contracts expiring on the horizon are about to find out which category they fall into with their corporate customers.
Does it make sense for a company to jump into bed with another travel agency in the middle of a global crisis? It depends on who you talk to.
Travel managers that do have an expiration date on the horizon will be weighing up this dilemma. They'll recognize that with travel about to look a lot different, what they'll be needing from their travel agency will be different too.
Skift talked to experts on either side of the (virtual) negotiating table about favorable future terms and conditions for a coronavirus world.
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Mind the Technology Gap Three months into the crisis, and it's only recently that many travel agencies have rolled out new platforms and features to better look after their clients' travelers, often for free. Which begs the question: why wasn't it there before? An agency's technology prowess is under the microscope; while most travel management companies
