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Ten big data dilemmas that travel companies are working through


Skift Take

Execs might be sick of seeing "big data" in the news, but the sooner they make some key hires and get a grasp on data sharing, consolidation, and organization, the sooner they’ll succeed.

I've spent the last six months talking to business travel executives from across the spectrum- marketing, pricing, performance strategy, analytics, IT, CRM and more.

Despite the breadth of job roles, they all have one thing in common. Every single one of the professionals I spoke to is dealing with copious amounts of internal DATA. Data management and analytics tracking is a growing part of every travel business- from loyalty to marketing, from pricing to CRM, from performance strategy to business intelligence and forecasting.

In celebration of the rise and rise of data into our working lives, I have clustered together the ten biggest issues reported from major airlines, hotels, car hire firms, OTAs, destinations and tour operators working in this space

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