Automating Flight Refunds May Become Big Money in Corporate Travel
Photo Credit: An empty gate at Barcelona Airport in Spain. Flickr / Camilo Rueda López
Skift Take
Dealing with flight disruption compensation has been a hassle for travel management. But new services are looking to remove points of friction and essentially automate the process.
If you're a flyer in Europe whose air itinerary has been altered or cancelled by the airlines, law entitles you to a refund of part of your airfare. But actually receiving this refund by navigating the complex laws of each European country can be challenging, even for legal experts.
European Commission Regulation 261/2004 established a series of refunds and reimbursements for delays, cancellations, flight bumps and lost baggage for those flying in Europe since 2006. Airlines pay for service disruptions, but the claims have to be filed in the country of departure regardless of your particular national citizenship.
This leads to consumers, and corporate travel managers, wrangling with confusing national laws in each country across the
