Skift Take

In this video from the Skift Short-Term Rental Summit 2024, Jason Anastasinis discusses the importance of creating exceptional experiences and building credibility by establishing standards, trust, consistency, and meeting guest expectations.

This sponsored content was created in collaboration with a Skift partner.

In this video:

  • A focus on fundamentals: Why returning to fundamental principles like trust, consistency, and standards to ensure exceptional guest experiences is so important within the short-term rental industry.
  • Professionalization and standards: Understanding the need for professionalization within the industry, focusing on developing standards, utilizing technology, and providing clear guidelines to property managers.
  • Support for success: How TravelStaytion’s Owner’s Synergy Program aims to foster an open dialogue, offer educational tools, and support marketing efforts, thereby enhancing property managers’ ability to deliver high-quality stays.

Within the short-term rental sector, building trust, maintaining consistency, and meeting guest expectations through solid standards are vital aspects of creating memorable and worry-free stays for guests, which in turn builds credibility for property managers.

In a conversation at the 2024 Skift Short-Term Rental Summit, TravelStaytion CEO Jason Anastasinis spoke with Jeremy Kressmann, head of studio at SkiftX, about the industry’s critical need to return to fundamental principles to ensure exceptional guest experiences.

Anastasinis underscored the importance of professionalizing the short-term rental sector by working exclusively with professional property managers and owners. He pointed out that the industry has been distracted by various technological and operational challenges over the past few years, which has led to a lack of focus on delivering quality service. TravelStaytion aims to address this by providing tools, guidelines, and a framework that integrates technology to support day-to-day operations and enhance service delivery.

TravelStaytion’s Owner’s Synergy Program plays a crucial role in supporting property managers. The program promotes an open dialogue and provides educational tools and marketing support to help managers improve their operations. By offering a platform for property managers to collaborate and access resources, TravelStaytion ensures that guests receive a high-quality stay, thereby building trust and credibility in the short-term rental market. The program exemplifies TravelStaytion’s commitment to professionalization and standardization within the industry.

This content was created collaboratively by TravelStaytion and Skift’s branded content studio, SkiftX.

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Tags: hospitality, short-term rentals, SkiftX Showcase: Hospitality, vacation rentals

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