Booking.com Seeks Compromise Between Renters and Hosts
Skift Take
Booking's Smart Flex product is essentially another example of so-called fintech products that are making the travel industry more creative in solving problems for consumers and suppliers.
Many renters of vacation homes want the free option to cancel reservations if necessary, while hosts want confirmed, non-refundable bookings. Entering the fray is Booking.com, which encourages hosts to accept a compromise.
The online travel giant introduced its Smart Flex program last year, which adds cancellat
