Expedia and Kayak Offer Early Convergence of ChatGPT and Travel Booking
Skift Take
This is one of the earliest examples of the coming convergence of conversational AI and travel booking, even if it is crude in this new launch from ChatGPT.
That ChatGPT was going to become a platform — a la the iPhone with its App Store — was obvious, it was just a matter of time, what we didn't know was when and how.
We learned on Thursday the first iteration of the vision: plugins. We know plugins from web browser plugins or any of the corporate services such as Zoom, Slack, Salesforce and others. Today that plugin construct came to ChatGPT and helped elaborate on the platform vision for the company and its service that has captured the imagination of the globe.
In the first set of plugins, by companies such as Expedia, Kayak, Instacart, OpenTable, Shopify, Slack, and others, you will notice two large online travel companies represe
