Sonder’s Data Breach Exposes Guest Records

Hospitality company Sonder Holdings said that it has been investigating a data breach involving unauthorized access to some guest records.

The company believes that guest records created prior to Oct. 1, 2021 were involved in this incident.

The information that has been accessed includes username and encrypted password, credit card information. Additionally, Sonder believes that copies of government-issued identification such as driver’s licenses or passports may have been accessed for some guests.

Sonder learned of unauthorized access to one of its systems that included certain guest records on November 14.

Following the discovery, Sonder said it has engaged security and forensic specialists to assist in its investigation and assured that its business remains fully operational.

The company has also launched a dedicated landing page for guests concerning the incident.

Sonder said it will be making services available to guests involved in the data breach, such as credit monitoring, identity protection, or monitoring of website where personal information may be shared.

The company also said it has contacted law enforcement and is notifying appropriate regulatory bodies.

In 2018, Marriott International reported a massive four-year data security breach.