Airbnb Strives to Give Travelers More Confidence in What They Book
Skift Take
Airbnb has recognized that it needs to bolster the confidence of many travelers that short-term rentals and vacation homes are exactly as advertised. It's taken a big stride in that direction, said Catherine Powell, global head of hosting at the online travel agency.
Airbnb is aiming to address the uncertainty that many travelers feel if they're still new to booking apartment-style or whole-home stays. This week the online travel agency revamped its search interface to reduce customer worries.
That was the story according to Catherine Powell, global head of hosting, when speaking on Thursday at Skift's Future of Lodging Forum.
"We just launched a product called Air Cover to guarantee that what you see is what you get," Powell s
