Booking.com to Eliminate 2,700 Customer Service Jobs
Skift Take
We could hear more about Booking Holdings' rationale for eliminating a chunk of Booking.com's customer service workforce when the parent company reports its fourth quarter earnings February 23. It saves money to outsource operations, but doesn't foster better relationships with customers.
After Booking Holdings laid off about 25 percent of its workforce across 60 countries in 2020 and 2021 because of the pandemic, its Booking.com unit is lopping off another 2,700 call center jobs in the next few months.
The employees of about a dozen call centers, but not staff in Amsterdam or Manchester, UK, will take up positions for outsourcing specialist Majorel, which is based in Luxembourg.
Majorel announced a heightened partnership with Booking.com, which is tra
