Former Expedia CEO Knew Copying a Rival Was a 'Recipe for Death'
Dennis Schaal
July 28th, 2021 at 2:16 PM EDT
Skift Take
Business school students can probably debate this question endlessly and there would be merit in either position: Should smaller companies copy their larger rivals or vice versa? In the Google era, marketing power often wins the day — but differentiation still counts.
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Editor’s Note: Every Wednesday, Executive Editor and online travel rockstar Dennis Schaal will bring readers exclusive reporting and insight into the business of online travel and digital booking, and how this sector has an impact across the travel industry.
Online Travel This Week
With Uber CEO Dara Khosrowshahi, who headed Expedia for a dozen years, speaking at Skift Global Forum in the Big Apple in September, I went back to peruse my interview with him five years ago at that event —and I found a lot of wisdom in one particular portion.
In the sequence, which begins at 18:58 in the 2016 video [embedded below], there was banter about hardball and softball questions, including my asking Khosrowshahi in the softball-question category whether Booking Holdings people had called him about taking the-then-open CEO position over there.
"No they did not call me," he quipped. "I would expect them to never call me."
Join Us at Skift Global Forum in NYC September 21-23 To See Uber CEO Dara Khosrowshahi
https://www.youtube.com/watch?v=aswCFIXwpAo&t=1143s
But then Khosrowshahi surprised me when he took the bait and actually answered my question about what rival Booking should be doing differently than what was in its playbook at the time, including potentially adding flights to Booking.com (now in progress) or going on an acquisition tear. Just imagine the dread among his public relations handlers when he weighed in on that one.
"So this is going to seem like a softball answer, but I'd say, nothing," Khosrowshahi sa
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