Travel Megatrends 2021: The Robots That Are Accelerating Automation
Skift Take
The pace and extent of computerization varied in 2025. In countries that permitted it, some corporations automated their employees out of jobs without much hesitation. Workers needed to hone new skills as artificial intelligence threatened their livelihoods while others firms invested in retraining their staffs.
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The year 2025 hasn't seen widespread adoption of Jetsons-like, humanoid robots. Yet many travel sector workers are trembling as they see various technologies pick up the pace at which they automate some work tasks.
The 2020 pandemic prompted many companies to computerize many processes to cope with reduced staffing. The crisis accelerated the digitization of customer interactions by about three years, according to McKinsey & Co.
Yet during the recovery, many companies often saw little need
