2020 Archives

Designing a loyalty program solely focused on collecting huge numbers of points is no longer enough. In order for loyalty to deliver results in today’s rapidly changing hospitality sector, owners and operators need to reassess why they operate a loyalty program in the first place.

How is that a surprise? Seems common sense is being made official in EU.

Admire the simplicity of United Airlines’ plan to rebuild its route network for businesses — but question its accuracy.

Sen. Martha McSally is trying to boost domestic travel in the U.S. Her tax credit idea is an interesting approach to giving Americans more incentive to travel beyond local trips.

A silver lining in the coronavirus fiasco, for companies that survive it, is that the crisis gives many the chance to reset and take stock of their operations. Neglecting to do that can be an opportunity that may never resurface.

Travel managers that are overseeing a company’s lodging program are juggling a lot right now. CLC Lodging is striving to help companies simplify every facet of the lodging and hotel management process, from reservations, to reporting, to reconciliation.

World tourism leaders make a beeline for this new initiative to get people, especially the world's highest spending tourists, to travel again. Kudos to Trip.com Group for picking up the mantle to unite the global industry.

The proverbial handwriting is on the wall for Airbnb, Facebook, Google, Tripadvisor, and Yelp, among others. The regulators are coming! The regulators are coming!

Just wear a mask on an airplane. It's not that hard, and it keeps everyone safer.

Great hoteliers are a different breed with skill sets that are hard to find in other industries. While hospitality has cut talent to the bone, other growing industries can benefit from a very unique suite of people skills, operational acumen, and soft diplomacy. They are worth consideration.