2020 Archives

Airlines need to choose their battles carefully. In Southwest's case, will this combination of technology partnerships and airport testing be enough to bring business trips back at scale?

Looking toward Covid-19 recovery, health and safety have become top priorities for all sectors of the travel industry, especially hospitality. To help ensure guest confidence, hotels must manage new protocols while working with leaner staffs, making smart hotel management software more critical than ever.

It only takes a little momentum for a snowball growth effect to transpire, and the unlikely Sonesta seems to have plenty of it to hit an extraordinary five-year growth goal.

With the closure of its operation in Japan and rumblings about selling its stake in India, AirAsia Group will have to renews its focus on core markets in Southeast Asia. But while the airline operation turns inward, the group's e-commerce operation is gambling on expansion.

This deal makes sense. With fewer consultants on the horizon, use some tried-and-tested artificial intelligence to take the strain and help employees book their own tickets.

Hilton's hotel tweaks and new ad campaign are a reminder companies can't afford to let customers slip away, especially during such an uncertain year for travel.

Before Covid-19 hit, airports and airlines were boosting customer satisfaction by investing heavily in new services and innovative dining and retail experiences. Now, at a time when travelers are understandably cautious about returning to the skies, customer experience is more important than ever in helping to raise traveler confidence and ensure global travel’s long-term recovery.

Is Asia is still the future of travel, for itself and for the world at large, in a global economy & consumer behavior restructured by the pandemic?

In Skift's top travel stories this week, travel industry leaders are outraged about the Congressional impasse over additional relief monies, Skift Research captured the impact of the pandemic in one GIF, hotels are partnering with co-working companies, and various companies are advocating for digital health passports.

This is now the third "blank check" company in three months to say it will buy and invest in travel companies. The sudden spike in such financial innovation underscores investor faith that the travel sector offers many bargains and promising opportunities right now.