Airlines Will Tap New Tech in These Uncertain Times to Make It Easier to Change Restricted Tickets
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Many travelers no longer want to take some trips this year for various reasons, even if their flights haven't been canceled. A new automated solution will speed up the pace at which airlines can rebook passengers by overriding the restrictions on tickets bought before the crisis.
American, British Airways, Delta, Singapore Airlines, and more than 60 other airlines will adopt on June 7 a process for re-issuing tickets that will make it easier for them to override existing fare rules and waive change fees. The new industry-wide automated solution will help address nonrefundable tickets travelers bought before the crisis but that travelers now want to voluntarily change.
The so-called
