2019 Archives

This week in digital news, booking through Instagram might finally work, Airbnb buys Gaest in a bid to enter further into the meetings and events sector, and a "glamping" startup raises $115 million.

This week in tourism, the Chinese travel system could have a global effect on the travel industry, Royal Caribbean sees growth in customers out of China, and the African Union makes progress on its passport for all of Africa.

This week in hospitality, Caesars responds to changing consumer demand, a report finds that direct booking keeps customers in loyalty programs, and a "glamping" startup raises $115 million.

This week in aviation, an All Nippon Airways deal could help the Philippine tourism industry, airlines target millennials with premium economy seats, and American Airlines struggles to deal with tumbling customer satisfaction.

Nearly one in ten working Americans held a job in the restaurant industry in January. In the race to hire and retain skilled staff members, restaurants need to be investing in every aspect of employee welfare to consistently attract team members who want to stick around.

Oneworld might have a shiny new brand identity but it should probably spend its time now trying to smooth things over with one of its key airline members.

Trump's policies and a strong dollar have led to stagnant international tourism growth in the U.S. Expect the slowdown to continue in 2019.

For the restaurateurs who can afford the upfront development costs, investing in a proprietary delivery system offers way better profit margins — and, often, a better customer experience — than third-party delivery services.

Qantas surprises the market by snaring a fifth of successful charter operator Alliance Airlines. Rival Virgin Australia is particularly worried by the move. Here's why.

It's the biggest pizza day of the year, but no pizza chain wants to spend top dollar for TV advertisements during the Super Bowl. Instead, companies have other plans to bring customers to their stores.