Delta Sues Chatbot Vendor Faulted for Data Breach
Skift Take
Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor's code, and through it, the payment card data of up to 825,000 Delta customers. No wonder the airline is suing.
Delta Air Lines is suing a vendor of customer service technology, [24]7.ai, for a breach of passenger data. The airline alleges the company had a weak password for its systems, making it too easy for an outsider to crack.
Between September 26, 2017, and October 12, 2017, at least one hacker tapped delta.com via [24]7.ai's computers. The hacker could have scraped the names, addresses, and full credit card details of up to 825,000 U.S. customers. The carrier sti
