Restaurant Brands International CEO: 'We're Really Just Playing Catch-Up' on Technology
Skift Take
This won't be the only time that we hear this sentiment from industry CEOs who have been dragging their feet on offering delivery, updating loyalty programs, and utilizing in-store technology. On the plus side, they get to learn from others' mistakes.
Daniel Schwartz, the CEO of Restaurant Brands International, the parent company of Burger King, Popeye's, and Tim Horton's, admitted to investors on the company's third-quarter earnings call that yes, RBI has been behind on technology, especially in its North American stores.
Now, it's time to play catch-up. On delivery, Schwartz noted that
