United Weighs ‘Creepy’ Versus ‘Personalized’ and 6 Other Aviation Trends This Week
Skift Take
This week in aviation news, at the inaugural Skift Tech Forum, United discussed how to balance personalization with privacy when using customers' data. We also analyzed the ongoing saga, or rather downward spiral, of South African Airways.
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>>There are limits to how much an airline like United knows about you and that is comforting to some travelers. But putting the data it does have to good use remains a challenge, although we see nothing controversial about wishing someone a happy birthday: United Plans New App But Is Weighing ‘Creepy’ Versus ‘Personalized’
>>One expert called South African Airways a "vanity project." That's probably accurate, because the carrier has lost money f
