2017 Archives

Though Virgin America and Alaska Air still run separate loyalty programs, the former seems to be shoring up partnerships in preparation to wind down.

The aviation industry was mostly quiet during the holiday period, but a few companies made news — and not for the best of reasons.

We think this will take some getting used to for cruise passengers and crew alike. But the widespread acceptance of Disney's MagicBand — at least in Florida parks — shows that vacationers can adapt and embrace new forms of technology, especially if it improves their trip.

Luxury travelers are looking for more than just posh accommodations and generic pampering. Savvy suppliers and tourism organizations are capitalizing on the desire for authentic experiences, as the sharing economy continues to present new ways to connect travelers with local culture.

Cruise lines have been working on ways to improve guest-facing technology so passengers have a better experience on their trip. But it sounds like those efforts are moving to a new level this year — which should be good news for cruisers.

Business travelers have a new loyalty program to call their own for 2017 with Alaska's Mileage Plan. Hopefully it sticks around through Alaska's merger with Virgin America.

Operators of online travel websites, if they know what they are doing, never finish testing and learning, and always consider their products works in progress. TripAdvisor officials are obviously in no hurry to settle Instant Booking into a consistent user interface that won't confuse the hell out of consumers because they want to perfect it first. Public company or not, they are in no rush despite investor impatience.

We make our predictions for some of the biggest trends that will impact the hospitality industry and the overall guest experience.

Budget travelers may be facing a tough landscape for airline loyalty next year. But there are still a few inexpensive pathways to airline elite status.

Even with rumours circulating of an overseas spending clampdown, it looks like Chinese investors will continue to play a big role in the shape of the global hospitality industry in 2017.