Tourism

Interview: WTTC's New CEO Knows Overtourism Will Top Her Agenda

It's not that the travel industry doesn't understand that overtourism is a problem. It's an issue that at times might conflict with their bottom lines, and there is a lack of thoughtful and effective plans on how to deal with it. Guevara is already working on the topic — and we'll be watching to see how creative she and the WTTC can be.
Business Travel

Hostelworld Has Ambitions to Complement Bookings With a Sense of Community

Now that Hostelworld has largely finished integrating Hostelbookers, it can turn its attention to developing features that would make it more relevant to users during their travels. None of the initiatives are exactly game-changing, but what the company is hoping is that it will make travelers more likely to click on its app rather than that of a competitor.
Airlines

Delta Air Lines Will Take Some Customer Service Calls via Video Chat

Yes, Americans do make video calls in their everyday lives. But they make them using machines they own. Do airline passengers want to resolve issues by using one of five kiosks in an airport terminal? Perhaps some do, but we're betting many will find the phone just as useful. This seems like it would have a been a novel announcement in 2009.
Business Travel

It’s Time to Close the Gap Between Corporate and Leisure Travel Tools

Leisure travel has seen increased technology capabilities in recent years, but managed travel still lags far behind. Using an integrated tool that incorporates mobile experiences found in the leisure space can help close the gap to improve traveler satisfaction, drive adoption, and increase savings.
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Business Travel

Luxury Companies Create Gateway Products for Tighter Budgets

Should luxury companies introduce lower-priced offerings, or do they risk diluting their brand and/or cannibalizing business from the main brand? We look at how several high-end travel companies are approaching the challenge.