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Twitter Users Are Trolling Trump Hotels With Stories of Refugees


Skift Take

Politics and business aren't always a disaster, but in the case of Trump Hotels it's becoming harder and harder to distinguish the brands.

Twitter users are using a tweet by Trump Hotels in 2011 to attack the U.S. President Donald J. Trump’s new ban on all travelers from seven Muslim-majority countries.

The hotel chain’s rather innocuous question “Tell us your favorite travel memory – was it a picture, a souvenir, a sunset? We’d love to hear it!” received few responses when first posted in October of 2011. But over the last eight hours hundreds have posted responses which call out the company’s figurehead for his decision to bar refugees and other visitors from Iran, Iraq, Libya, Somalia, Sudan, Syria, and Yemen.

For a hotel brand with a small following on Twitter, it’s now easily one of the brand’s most popular tweets.

https://twitter.com/aminatou/status/825473535791493120

https://twitter.com/eplerjc/status/825436649605648384

https://twitter.com/avivadetroit/status/825440569790963712

https://twitter.com/anneburdick/status/825420137612267520

The responses also spoke to travelers’ worries about what it is like to travel abroad in the current political climate.

https://twitter.com/502eire/status/825440520520527873

More than one user praised other luxury brands and others compared Trump Hotels to non-luxury properties.

While others sought to put a human face on the new travel ban.

https://twitter.com/hundredgrapes/status/825394707496914946

Trump Hotels has steered clear of politics for the most part, only rarely celebrating the political achievements of the man who gave the brand its name, yet is largely uninvolved in the business.

This hasn’t prevented the chain from making headlines for non-hospitality stories. Earlier this month, liens of $5 million were placed on the Washington, D.C. property by workers who were not paid for their work. On Monday, a lawsuit was filed because the D.C. property is being operated in violation of its existing lease.

It’s a challenging situation for a luxury brand that has in recent years distanced itself from its namesake by delivering a product that eschewed the gaudy nature of its early years for a style and guest experience that was aimed at urban sophisticates. Following Trump’s entry into politics, consumers from this segment demonstrated a clear aversion to the product in two separate surveys in May and November of 2016. A new brand from the company announced in June will avoid the Trump name altogether for Scion, a rarity for an organization that is largely a branding play.

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