2016 Archives

North America's airports will never match some of the best in Europe or Asia, where nations are more likely to invest in infrastructure. But airports in North America are slowly improving, and that's good news for passengers.

Using event technology and artificial intelligence to build and customize community engagement is the biggest meetings trend heading into 2017.

Alaska got what it wanted, and it's now among the strongest U.S. airlines on the West Coast. But the hard part is still to come. Alaska must meld two airlines with different cultures and customer bases.

Amanda Cohen took the New York City restaurant scene by storm in 2008 when she opened vegetable-focused Dirt Candy. At a time when vegetables were considered little more than a side dish, this aspiring chef took it upon herself to show the world the potential of plants.

Using geolocation to push offers to guests is a good idea, in theory, but hotels need to be very mindful they don't overload or annoy their guests in the process. And given all the data breaches we've seen over the past few months alone, they need to be a lot more careful about how they're using that information, or any information for that matter, collected from their customers.

Travelers from both Mexico and Germany are beginning to rethink potential travel to the U.S. after last month's election, according to Brand USA officials. The xenophobic tenor of the new administration is creating a global image problem for the U.S. as a travel destination.

These five startups take problems that reduce the convenience factor and show how simplifying the small details of a trip goes a long way.

Google has fought and annoyed TripAdvisor and Yelp for years when it comes to user reviews. The search giant obviously has the scale to compete and is now putting new emphasis on its own user reviews, but it has to prove it has the focus to upend the review balance of power.

JetBlue may be a customer favorite, but if the airline loses its cost advantage over United, Delta, and American, it will be in trouble. It makes sense for the airline to try to reduce costs to stay competitive.

As the travel industry becomes increasingly infatuated with personalization, it’s become all too clear that consumers are not one-dimensional beings. Smart marketing leaders are diving deeper than surface-level segmentation of their customer-base, peeling back layer after layer to reveal the complex nature of the modern consumer.