Skift Take

Egencia wants to take a more global approach to growing its market share in corporate travel. It'll be interesting to see how it measures up with competitors that have already attained scale on a global level.

The Skift Corporate Travel Innovation Report is our weekly newsletter focused on the future of corporate travel, the big fault lines of disruption for travel managers and buyers, the innovations emerging from the sector, and the changing business traveler habits that are upending how corporate travel is packaged, bought and sold.

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The Future of Corporate + Business Travel

When Skift spoke to Egencia president Rob Greyber earlier this week about the corporate travel giant’s restructuring, it seemed like Greyber’s team will take lessons learned from Expedia’s worldwide growth and apply them to the world of business travel.

“The strategic perspective we’ve always set, our long time goal with Expedia, is how we can revolutionize the industry through power of technology; this is what [Expedia Inc. CEO Dara Khosrowshahi] talks about, and that’s what we’re thinking about in business travel and corporate travel,” Greyber said. “We have a strong foundation to claim that [position in the corporate travel ecosystem].”

Egencia will organize itself into two new divisions: one controlling supply and operations, with the other handling sales and account management. This will let the company share best practices and insights on a global basis, instead of operations being siloed by region. The change will also let its product teams, presumably, craft technology and digital booking tools geared to a worldwide audience.

“At Egencia, we are clear about where we start: with the business traveler in mind,” said Greyber. The move, however, will also make it simpler for Egencia’s sales team to grow its share across the global corporate travel market.

— Andrew Sheivachman, Skift

Social Quote of the Day

 I’m in corporate travel. Thank God, Trump properties are out of policy for my clients. But I’d never book in if they were  @GinnyRED57

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Security + Safety

Samsung Note 7 Phones Are Toast After Another Plane Fire: Samsung has been forced to initiate a full recall of all its Galaxy Note 7 phones after another unit exploded on a Southwest Airlines flight last week. The U.S. Consumer Product Safety Division is looking into the latest incident, as well. Read more at The Verge

Disruption + Innovation

Expedia Restructures Egencia Corporate Travel Unit: Egencia is moving ahead with the understanding that travel management companies need to operate globally, with a focus on developing the technology tools that business travelers actually want to use. This approach makes sense in a space where mobile booking is likely to become ubiquitous in the next decade. Read more at Skift 

Expedia Plans to Use Artificial Intelligence for Customer Service: There has been serious talk about artificial intelligence in travel for the past couple of years. While Expedia CEO Dara Khosrowshahi wasn’t talking about implementing artificial intelligence for customer service in the next quarter or two, be assured that Expedia and others are working on it hard. Read more at Skift

A Better Look at Airbnb’s New City Hosts Program for Next-Gen Tours and Activities: Can Airbnb succeed in making packaged tours or peer-to-peer travel experiences cool? That’s the big question when it comes to its latest investment, which is set to debut at its upcoming Airbnb Open in November. We have a feeling Airbnb just might be able to. Read more at Skift


The Skift Corporate Travel Innovation Report is curated by Skift editors Hannah Sampson [[email protected]] and Andrew Sheivachman [[email protected]]. The newsletter is emailed every Thursday.

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Tags: ctir, egencia

Photo credit: Egencia has been restructured to better compete in a crowded global corporate travel marketplace. Here, two passengers check their bags at a Delta Air Lines ticket counter. Patrick Semansky / Associated Press

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