2015 Archives

American Air has become a model for how old companies can embrace new mediums to improve relations with its customers.

Cost may be an inhibitor, but it still stands to reason that companies doing expense reporting manually aren't doing themselves any favors.

JetBlue's looming change in its bag-fee policy likely will create a larger controversy than when Southwest revamped its loyalty program a few years ago. JetBlue undoubtedly has run the numbers and figures it will come out ahead. It would be prudent to get the war room and phone banks ready, though.

Business travelers who pay will continue to make out well as the major U.S. airlines come courting for their loyalty.

When comparing each list to the others, the bottom ranked cities vary while the top ranked cities seem to stay consistent.

Relais & Châteaux goes beyond a focus on independent luxury properties with a specialty in cuisine, attracting a specific segment of high-spending leisure travelers who want a quality guarantee on both the hospitality and culinary aspects of their stay.

The U.S. travel industry has worked very hard in the last few years to help loosen these visa restrictions and will be seething after hearing these remarks from senators, but can do little in face of safety-above-everything strategy the U.S. has followed since 2001.