2014 Archives

Hotels

HomeAway Quietly Launches Overhauled Owner-Guest Communications System, Expected Backlash

HomeAway's new communications' system was a year-and-a half in the making, and likely was very costly, but it was necessary not only to corral wayward owners, but to restore confidence in light of a phishing epidemic. HomeAway customers will be happy to know the company assembled a war room to deal with their backlash, but battle averted, for now.
Online Travel

Smartphones and Tablets Force Travelzoo to Rethink Its Business

Travelzoo bought the Fly.com domain for $1.8 million in 2009, and hasn't taken advantage of what should have been a great brand. Travelzoo isn't alone at this early stage in feeling that the the mobile revolution, while rife with opportunity, hasn't exactly been a windfall.