The 9 Factors Everyone Considers When Booking a Flight
Skift Take
Cost is one of the more important factors for travelers when looking to book and buy air travel, and flyers want to have a good idea of what their total cost will be long before arriving at the airport.
According to a survey of 1,031 U.S. business and leisure travelers, 92 percent of flyers find it very or somewhat important for them to be able to accurately budget the full cost of flying.
The survey was conducted on behalf of the U.S. Travel Association by ResearchNow in an effort to validate several of their policy proposals.
One of the more interesting charts ranked which factors had the most significant impact on a person’s decision of whether or not to purchase an airline ticket.
The following chart highlights cost as the primary influencer followed by flight schedule and trip length. Most travelers that book their own travel for business or leisure will likely agree.
The likelihood of delays and cancellations, especially during the winter, and loyalty status also play a significant part in the travel booking process.
Among the least influential factors are government taxes and fees, which most flyers don’t recognize as separate from the total cost, much to the airline industry’s chagrin.
| Factor | Important | Not Important | Very | Somewhat | Not That | Not at all |
|---|---|---|---|---|---|---|
| The total cost of air travel, including base fare & airline fees | 92% | 8% | 60% | 31% | 7% | 1% |
| The cost of an airline ticket (not including fees) | 91% | 9% | 55% | 36% | 8% | 1% |
| Flight schedule, including time of departure/arrival | 88% | 11% | 49% | 39% | 9% | 2% |
| Total time it takes to fly | 75% | 24% | 33% | 42% | 19% | 5% |
| Likelihood of flight delays and cancellations | 72% | 27% | 25% | 46% | 23% | 5% |
| Loyalty to a specific airline | 57% | 42% | 19% | 39% | 30% | 12% |
| The total amount of government taxes/fees on the airline ticket | 53% | 46% | 14% | 39% | 37% | 9% |
| The hassle of going through airport security | 45% | 54% | 13% | 32% | 40% | 14% |
| Rate of specific government tax/fee on the airline ticket | 44% | 54% | 12% | 32% | 41% | 12% |
The difficult of accurately predicting the full cost of flying varies widely between individuals. About half the respondents (54%) say it is not difficult to calculate while the second half (45%) believe it is.
Although fees are among flyers’ top frustrations today, most flyers have not had to pay an airline fee that they did not anticipate prior to arriving at the airport (70%) and most have not paid a fee that they didn’t know the cost of before arriving at the airport (73%).
Read through the full findings of the U.S. Travel Association survey below:
Up Next
What Are the Hardest Parts of Holiday Travel?
How the Humble Package Holiday is Fueling EasyJet’s Record Profits
Japan’s Mount Fuji Overtourism Sparks Higher Visitor Fees
MakeMyTrip’s Push to Simplify Payments — India Report
