2013 Archives

Guests don't enjoy sneaky fees and hotels don't enjoy arguing over them. Including a few basics -- like Wi-Fi -- for free builds loyalty and makes everyone happy.

Haiti has a long way to go before it can make a significant splash in tourism, but JetBlue is still a great place to start.

Now that the merger has the OK, it will be fascinating to watch how the pioneer in user-generated content will be able to best leverage the metasearch operation.

Priceline is anxious to see what it terms its Booking.com "experiment" in the U.S., replete with offline branding campaign, succeed. Given the volatily in subsidiary Booking.com's core European market, growth in the U.S., alongside Priceline.com, would serve as a hedge against Europe's troubles.

The FCC is pushing the FAA to act faster regarding use of in-flight electronics, and this is yet the latest shove to get the aviation administration moving.

A shakeout has been looming among sites that track rewards miles and offers mileage-related flight services. MileWise's demise is the first among several other companies that will likely fade away.

Reaching far back into history for a branding message is a bit of a stretch that provides ample opportunity for the impact to get lost in translation. They should go with the simpler: "Yokohama: It's Close to Haneda Airport."

Changi's announcement follows a similar one from Heathrow in December of last year that designates its new T2 as a Star Alliance hub.

With the increase in handgun purchases comes an increase in forgotten weapons by consumers who aren't as well trained in their use as the previous generation of owners.

Some of these survey findings are self-serving on part of APEX and CEA, who want the current in-flight digital device rules to be changed for more usage. For us, only 4-in-10 passengers wanting these rules to be changed is interesting, and needs some deeper digging on consumer attitudes.