KLM Is First Airline to Show Customer Service Wait Times on Twitter
Skift Take
KLM is the first airline to put a live wait time on its social media pages, but its a feature that airlines serious about social customer service will quickly copy. Hopefully the competition means faster social responses for all flyers.
KLM Airlines wants to show customers just how serious it is about social customer service. So, in another example of the offline world moving online, the Dutch carrier installed a live wait ticker on in its Twitter account.
The expected response time display is updated eve
