2013 › October

JetBlue is working hard to make the most of its base in one of the world's largest travel hubs by creating a top-notch terminal at JFK and honoring the locals that make its operations possible.

Wyndham doesn't expect its Revpar numbers in China to improve for another 18 months when it hopes to open additional full-service Wyndham-branded hotels. Then the worry might come down to the issue of whether there will eventually be a glut of full-service properties in China as international chains descend on the country.

Hotels are using social media to improve their branding and customer service. Although this may be the world's first "Instagram hotel," more hotels are reworking their design to make it easy for guests to share experiences online.

New York City subway campaigns are one of the easiest and most expensive ways to capture an attentive audience. The campaign is particularly clever since New Yorkers and visitors can take public transit directly to the destinations advertised.

InterContinental's master classes in photography are part of a trend by hotels to create unique experiences for guests at the property level. Photographer Craig Easton believes "I was there" photography misses the point, and that photographers need to learn how to see. Sounds like a travel mantra to live by.

The tourism group is figuring out how to add an element of urgency to tourists' French aspirations as well as make it accessible to a broader group of tourists who aren't interested in expensive wine and cheese. All things considered, this is a struggle more destinations wish they had.

Creating a pilot records database out of airline employment records that currently exist on everything from Excel spreadsheets to tattered paper files and PDFs could be more difficult to get together than a certain federal government healthcare insurance website.

Both Apple and Google know that the next battle is to help people discover the physical world around them. This is Apple's latest attempt, but is still significantly behind its rival.

We would totally put any of these logos on a t-shirt! But seriously, airline branding is a serious multi-billion dollar matter, and smart airlines are using their distinctive logos to stand apart. Or should.

Regardless of the growing pains, peer-to-peer services such as Airbnb are on track for dramatic growth. NYC and other cities are going to have to find ways to deal with it.