Hotels try to catch bad reviews before they make it to TripAdvisor
Skift Take
Satisfaction surveys are more important that ever to hotels that prefer guests to gripe in the privacy of a survey than online, but airing bad service on social media has a way of pushing hotels to make a change.
[Hotels] no longer feel that it is enough to leave a questionnaire in your guest room and hope for a response, not when TripAdvisor and other public rating sites display customer satisfaction — or d
