Media and PR

TripAdvisor CEO Steve Kaufer talks Google, bad hotels, and speed

TripAdvisor's Kaufer can be testy, but he's apparently happiest when testing a new product, and following the company's mantra, "speed wins." Discount restaurant vouchers via mobile devices are somewhere on TripAdvisor's busy agenda.
Hotels

Are hotel TVs nearing extinction?

The chance that hotel room TVs will die is only remote. Instead, they likely will evolve as a complement to guests' personal mobile/computing devices, and as a locus for hotels' concierge and other guest services.
Airlines

JetBlue's crew is getting a brand new look in 2014

A crew that feels it looks good is always going to perform better than one that feels it is stuck in last decade's closet. Just ask the high-flying, well-dressed men and women of Virgin's airlines.