2013 › April

Flies in the face of terrible U.S. domestic airlines user experience. These surveys only seem to influence relatively inconsequential issues --short of the employee performance metrics -- that don't require tons in terms of costs for airlines.

Beyonce and Jay-Z obviously weren't in Cuba for tourism because that would be illegal, according to U.S. law. They were visiting for cultural purposes, obviously.

Perhaps the Met could change the verbiage on its signage to make it more clear that admission is truly free so visitors can leave their guilt at the door. Simple solution to the problem.

The American and US Air merger will likely alter the game in Dallas and Charlotte, and create much more fluid lists in 2013 and 2014.

United CEO Jeff Smisek is on the record saying United doesn't want to be the world's largest airline. No worries: United's enplanements dropped 3.4% in 2012, as it didn't keep pace with growth by the larger Delta and Southwest airlines.

NYC’s bike share will be a fantastic opportunity for locals and tourists alike. The only danger in the new system are safety issues, which are likely to arise on main roads and crowded bike lines.

Finnair’s new CEO has a solid grasp of Asia, where the airline has the greatest opportunity for growth. Finnair turned a profit for the first time in four years due to traffic in Asia and plans to focus on the market moving forward.

Hotels have long lived or died by professional ratings, and now they realize that TripAdvisor's user-generated content is just as important. When hotels are doing things right, the two reinforce one another.

Starwood believes the timing is right to get out of the real estate business to a great extent as it joins Marriott and InterContinental in focusing on management fees as the more stable and lucrative revenue stream.

The evolution of advertising into a more interactive, entertaining, and ultimately profitable part of airports’ business is directly in line with airports’ goal to become better designed, more efficient transport hubs.