Chargerback hopes to make a business out of hotel's lost-and-found

Skift Take

Big market if it is done right, though problem would be fulfilling this cost-effectively at scale, in a standardized manner.

Lost and found is the hot potato that nobody at a hotel really wants to deal with...A company called Chargerback has developed a Web-based system — now used by 30 hotels — that provides a standard method for hotels to manage found items, initiate or reply to e-mail inquiries, print out shipping labels and send items back to guests in an orderly manner.

With just 30 hotels signed up, Chargerback has been shipping 600 to 1,000 items back to guests each month...Hotels do not pay Chargerback. Customers pay shipping costs...Chargerback’s revenue comes from a percentage of the shipping fees.

The company...has plans to extend into systems for airlines and airports, car rental companies and other places where travelers forget things.

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First read is on us.

Chargerback hopes to make a business out of hotel's lost-and-found

Skift Take

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First read is on us.
Subscribe to read more essential travel industry news.

First read is on us.

Chargerback hopes to make a business out of hotel's lost-and-found

Skift Take

Up Next

How Data Quality Issues Impact Global Hospitality Operations

Corporate Travel, Flying Taxis: Startups Raise $300 Million Over Three Weeks

JetBlue Targets High-Spending Flyers as Industry Competition for Premium Travelers Heats Up

America's National Parks May Face Summer Worker Shortage

EU Policymakers Raise Concerns Over Slow Sustainable Aviation Fuel Production

First read is on us.Subscribe to read more essential travel industry news.

First read is on us.
Subscribe to read more essential travel industry news.