Crowne Plaza offering digital check-ins at lobby kiosks
Skift Take
Although digital check-ins may one day be in the lobby of most urban hotels, the same mentality of ‘get in, get out’ doesn’t apply to boutique or vacation properties where guests look forward to that personalized service.
As part of its Crowne Plaza refresh initiative, InterContinental Hotels Group conducted extensive research on the amenities that guests, particularly business travelers, want out of a hotel stay.
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