Media and PR

What restaurants should do if they spot a critic in the house

The threat that blackmailing bloggers and Yelpers pose to businesses like restaurants and hotels is real, and small and large businesses need to find ways to counter the threat while building strong relationships with consumers.
Airlines

Ryanair loses appeal in ash cloud compensation court case

This case sets precedent that natural events do not fall beyond “extraordinary circumstances” so airlines are responsible for reimbursing passengers for money spent until their next available flight.