Two corporate travel giants take opposing sides on booking freedom
Skift Take
American Express Global Business Travel wants the industry to pivot in its own image.
An American Express Global Business Travel executive called on the travel industry to pivot toward more quality in technology infrastructure, mobile and partnerships, but indicated that a move toward "open booking" is not on the company's agenda.
Kim Goodman, president of American Express Global Business Travel, said she doesn't have a forecast for how open booking, which means enabling employees to book their trips outside of their company-sanctioned corporate booking tools, will fare.
In practice, G
