Alitalia agrees to honor super cheap tickets bought during computer glitch
Skift Take
A glitch is a profit death sentence for airlines from El Al to United who are pressured to honor sales via social media; however, Alitalia scraped by without having to honor the tickets acquired for free.
Alitalia stands to lose tens of thousands of pounds after a computer error allowed internet users to purchase flights for next to nothing.
[caption id="" align="alignright" width="350"] One passenger secured a ticket for £35 from Rome to New York. Photo by Dean Morley.[/caption]
The airline launched a promotion on its Japanese website last weekend, offering JPY25,000 (£195) off selected flights to and from Tokyo and Osaka. However, a technical oversight meant that thousands of customers, including a number of Britons, were able to use the discount on other routes. Some were even able to us
