American Airlines gives flight attendants tablets to improve customer service
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AA is the first US airline to give all flight attendants a tablet, but it will need more than tablets to improve its recent reputation for flight cancellations and unfavorable labor decisions.
American Airlines is handing out 17,000 Samsung Galaxy Notes to flight attendants, the airline announced on Wednesday.
The tablets will be used like a cheat sheet by attendants to help improve customers' in-flight experience. Attendants will have access to passengers' meal and drink preferences and be able to identify high-value or special-needs fliers. The tablet will giv
